Privacy Policy

Effective Date: September 1, 2023

Last Updated: September 18, 2025

East Delhi Medical Centre (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our hospital and website https://edmc.in.

1. Information We Collect

We may collect the following types of personal information:

  • Personal details: Name, age, gender, address, contact number, email ID.
  • Medical information: Medical history, prescriptions, diagnostic reports, treatments, and other health-related data.
  • Billing information: Payment details, insurance information, billing records.
  • Website usage data: IP address, browser type, device information, and cookies when you use our website.

2. How We Use Your Information

We use your information for purposes including:

  • Providing medical consultations, diagnostics, treatment, and care.
  • Processing payments, billing, and insurance claims.
  • Managing appointments and follow-ups.
  • Communicating updates about services, health information, or hospital announcements.
  • Complying with legal obligations, audits, and reporting requirements.
  • Improving hospital services and patient experience.

3. Data Retention

We retain your personal and medical information for as long as necessary to provide healthcare services and as required by applicable laws and medical regulations.

After this period, your information may be securely archived or anonymized in accordance with legal and professional standards.

4. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share your information only with:

  • Treating doctors, medical staff, or specialists involved in your care.
  • Diagnostic centers, laboratories, or pharmacies when necessary.
  • Insurance providers and TPAs for claim processing.
  • Government authorities, regulators, or courts when legally required.
  • IT and service providers who support hospital operations (bound by confidentiality agreements).

5. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. While we strive to safeguard your information, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights

Depending on applicable laws, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or outdated information.
  • Request limited use of your data for specific purposes.
  • Withdraw consent for non-essential processing (where applicable).

7. Children’s Privacy

We do not knowingly collect personal data from children under 18 without the consent of a parent or legal guardian.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on our website with the revised “Last Updated” date.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

East Delhi Medical Centre

1/550, Grand Trunk Rd, East Ram Nagar, Mansarovar Park, Shahdara, New Delhi, Delhi, 110032

Phone: 9410451045

Email: info@edmc.in

/** * Restrict the Phone Field to Only Accept Numbers. * * @link https://wpforms.com/developers/how-to-restrict-phone-field-to-only-accept-numbers/ */ function restrict_letters_in_phone_field( ) { ?> var astra = {"break_point":"921","isRtl":"","is_scroll_to_id":"","is_scroll_to_top":"","is_header_footer_builder_active":"1"};